What should I do if I forgot my nickname or password?

If you forgot your password, please go to an authorization screen. There are two ways to get to that screen. Start the poker client by double-clicking “Ultima Poker” icon.

Go to “My Account” tab which is located on the left panel in the main lobby.

Click “Sign out” in the right corner.

On the authorization screen, click “Forgot my username or password”.

In the window that opens, enter your nickname of the Ultima Poker account or e-mail that was indicated during registration. Click “Submit” button.

A letter with a code will be sent to your e-mail, which was used during the registration. Copy this code and paste it into the appropriate field.

If the code was correct, in the opened window enter your new password and confirm it. If the code was incorrect, click “Send again” and repeat the procedure from the step of receipt of the code by e-mail.

If you forgot your nickname or e-mail, please write to customer support at support@ultimapoker.com or ask our representative in the chat.

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