Responsible Gaming at Ultima Poker

Occasionally, casual gaming can become problem gaming. Here at Ultima Poker we understand the potential risks of gaming, and it’s our responsibility to make sure you’re aware of these risks too.

Ultima Poker is dedicated to providing its members with a responsible as well as an enjoyable gaming experience. We feel it is also our duty to help prevent compulsive usage and underage access of our gaming products.

Think you might be gaming too much?

Ultima Poker want to ensure that the decision to play is a conscious and deliberate decision to enjoy the game recreationally. We provide a range of supportive measures for those whom playing could present a problem and do so with varying forms of intervention, such as:

Take the self-assessment test

It’s important to keep track of your gaming habits - that way you can address any issues before they become a problem. We’ve devised a self-assessment test to give you some guidance on whether you are at risk of developing a potential issue.

If you believe that playing poker might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:

  1. Did you ever lose time from work or school due to playing poker?
  2. Has playing poker caused you to neglect your own welfare or that of your family?
  3. Have you ever sold anything or borrowed money to finance your playing?
  4. Have you often played poker until your last dollar was gone?
  5. Have you ever played longer than you had planned?
  6. Have you ever considered self-destruction or suicide as a result of your playing?

If you answered “Yes” to several of these questions, we encourage you to visit one of the websites below:

Time-out and Self-exclusion

Ultima Poker customers are able to exclude themselves from further gaming for prevention reasons. We offer time-outsfor distinct periods of 1 day, 1 week, 1 month or any other period up to 6 weeks. After the timeout period has expired, your account will reopen automatically.

We also offer an indefinite self-exclusion, which will extend itself automatically until revoked by the customer. Revocation will not be possible prior to a minimum duration of 6 months.

During temporary time-out or indefinite self-exclusion, customers will not be allowed to deposit or play. Also will they be exempt from targeted commercial communication.

In addition to self-exclusion, blocking software, such as Cyberpatrol, Cybersitter and K9 Web Protection, can be used to disable access to gaming sites.

Underage gaming

Ultima Poker only accepts customers over 18 years of age. To diminish the chance of underage gaming, we ask for identification and documentation if we suspect a customer is under 18. Although we dedicate a lot of time and resources to ensure there are no minors playing, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians.

If you are worried that someone underage is using our site, please do not hesitate to contact us, and we’ll take the necessary steps. You could also use Internet filters to reduce the chance of underage gaming in your home:

Further information

We encourage you to keep your account details safe and to make sure that no one else uses your account. For further information, please refer to our Security Information.

If you would like to withdraw any of your account balance, even if your account has been implemented with tools such as self-exclusion, please contact our customer service. For further information about payments, please read our Terms and Conditions.