support 24/7

Need help? Start here to get immediate assist

Ultima Poker provides high quality services intending to meet the greatest customer demands. Ultima Poker players’ comfort is our fundamental goal, which is why we provide overall customer support. Our friendly team aims to solve any issue arisen expeditiously, so contact us using the most comfortable way. We are ready to assist you via online chat available both on the website and poker client and by email to make your experience complete.

Online Chat on Site

No matter what difficulty you face dealing with Ultima Poker services, you can always ask any question using our online chat directly on the website and our high-skilled team members will do everything possible to fix it with no delay. Do not put off your concern as we will make every effort to get it solved in the shortest period of time.

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Live Chat in the App

The handiest way to resolve all issues arisen is to fix them immediately without leaving the game, and this became possible due to live chat available directly from the app. Ultima Poker team representatives answer all questions – just text them directly from the application and they will help you at ease. Being the most quick solution, Ultima Poker live chat was created to make your experience even more wonderful.

E-mail Request

The standard method of contacting customer support is also available. The maximum period to fix your issue is 12 hours after email is sent. However, the majority of queries are processed during 1 hour. Be free to write us an email using one of the following addresses:

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Affiliate program and marketing

If you have a desire to cooperate with Ultima Poker Company and become a part of affiliate program, please contact us via email partners@ultimapoker.com

If you are already an affiliate and have experienced any obstacles, difficulties or issues you can also write to the above mentioned e-mail address and your concern will be solved with the attendance of Ultima Poker employees. To learn more about our affiliate program and marketing go to partners.ultimapoker.com

Ultima Poker room support 24/7 - Poker customer service inquiries

Welcome to the home 24/7 support 

Welcome to Ultima Poker, where you’ll find more tournaments and games than any other poker site, with 24/7 support, secure deposits, fast cashouts and award-winning software. This is where champions are born, and you could be next. Start playing for free now. You'll also find rules and hand rankings for Texas Hold'em, Omaha, Stud, Badugi and other poker games. Practice your skills with Play Money or join real money games. There's no better place to learn and play poker.

The biggest poker tournaments

Ultima Poker is home to the best online poker events. Every year we run the two biggest online tournament series in the world - the World Championship of Online Poker (WCOOP) and the Spring Championship of Online Poker (SCOOP). We also host the biggest weekly tournaments, the Sunday Million and Sunday Warm-Up, plus thousands more every day of the week. With a game starting every second, Ultima Poker is the only place to play tournament poker online.

Team Ultima Poker support

Ultima Poker is the only place where you can watch and play against Team Ultima Poker Pro - our group of elite pro players that includes heavy-hitters like Daniel Negreanu, Jason Mercier and Vanessa Selbst, and WSOP* Champions like Chris Moneymaker. Between them they have scores of World Series bracelets, EPT and WPT titles and more, adding up to millions of dollars in winnings. And now you can join them at the tables with